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FAQs

Blocking

When you first start blocking, 1Focus requires you to confirm that you cannot cancel active blocks. The dialog has a warning sign and a countdown before you can confirm.

If you have not blocked Activity Monitor under Apps in 1Focus, you can use it to force quit 1Focus:
Applications → Utilities → Activity Monitor → Select 1Focus → X button → Force Quit

If you scheduled recurring events in 1Focus Pro, go to Schedule and delete each event when it becomes inactive. Events always have at least a 1 minute inactive gap so you can cancel blocking completely within 24 hours.

For help, email . We can help you reset the schedule. If you do not see a reply within 2 business days, please check your spam folder.
After adding websites to the Blocked Websites, start a blocking session under Schedule.

Also, make sure that 1Focus is allowed to access your web browser under System Preferences → Security & Privacy → Privacy → Automation → 1Focus.

Finally, try the following:
  • Restart your web browser.
  • Restart your computer.
  • Uninstall 1Focus, delete it from the Trash and reinstall it from the Mac App Store.

Subscription

1Focus enables Pro features based on an electronic receipt managed by Apple. In rare cases, the correct receipt is missing so 1Focus cannot tell that you are subscribed already.

Please try the following:
  • Move 1Focus to the Trash, permanently delete it from the Trash and reinstall it from the Mac App Store.
  • Log in with the correct Apple ID in the Mac App Store using the Store menu in the menu bar.
  • Log in with the correct Apple ID under System Preferences → iCloud.
  • Connect to the internet so that Apple can update your receipt.
  • Make sure System Preferences → Date & Time is correct.
  • Restart your computer.
  • Make sure you do not have an outdated 1Focus somewhere on your computer. It might be started instead of the current 1Focus when you start your computer and have subscription issues.
For help, email . If you do not see a reply within 2 business days, please check your spam folder.
You can unsubscribe under 1Focus → Preferences → Manage Subscription.

Alternatively, follow this link on the Mac that 1Focus is installed on:
Manage Subscriptions

For more information, see this article:
How to cancel a subscription from Apple

Features

Website blocking in Firefox cannot be supported at this time for technical reasons but might be supported eventually using a Firefox addon.

For now you can block Firefox under Apps in 1Focus and use Safari, Google Chrome, Brave, Microsoft Edge or Opera instead while blocking is active.
We will support iOS if Apple makes it possible to create a blocker that is difficult to circumvent.

Until then, we recommend to set your iPhone/iPad to Do Not Disturb and keep it in another room. Also, you might like Apple's Screen Time feature.
1Focus is designed for personal productivity and prevents you from canceling blocking without a password function.

If you need a password function for parenting purposes, check out the Parental Control app. It is derived from 1Focus and features password protection.

If your use case is personal productivity and you miss a password function, please email .