Support

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FAQs

Blocking

  1. Add websites to block under Blocked Websites (e.g. example.com).
  2. Select the Schedule tab. In the Quick Start section, enter a duration and click Schedule Blocking.
  3. An event is added to the schedule and blocking is active. Once you close the 1Focus window, you can no longer cancel blocking.
When you first start blocking, 1Focus requires you to confirm that you cannot cancel active blocks. The dialog has a warning sign and a countdown before you can confirm.

If you have not blocked Activity Monitor under Apps in 1Focus, you can use it to force quit 1Focus:
Applications → Utilities → Activity Monitor → Select 1Focus → X button → Force Quit

If you scheduled one or multiple recurring events in 1Focus Pro (e.g. Daily), go to Schedule and delete each event when it becomes inactive. You cannot delete events while they are active. Recurring events always have at least a 1 minute inactive gap so you can cancel blocking completely within 24 hours.

For help, email . If you do not see a reply within 2 business days, please check your spam folder.
After adding websites to the Blocked Websites, start a blocking session under the Schedule tab.

Also, make sure that 1Focus is allowed to access your web browser under System Preferences → Security & Privacy → Privacy → Automation → 1Focus.

Finally, try the following:
  • Restart your web browser.
  • Restart your computer.
  • Uninstall 1Focus, delete it from the Trash and reinstall it from the Mac App Store.

Subscription

1Focus enables Pro features based on an electronic receipt managed by Apple. This is perfectly normal and what Apple recommends. However, in rare cases, the correct receipt is missing so 1Focus cannot tell that you are subscribed already.

Please try the following:
  • Move 1Focus to the Trash, permanently delete it from the Trash and reinstall it from the Mac App Store.
  • Log in with the correct Apple ID in the Mac App Store using the Store menu in the menu bar.
  • Log in with the correct Apple ID under System Preferences → iCloud.
  • Connect to the internet so that Apple can update your receipt.
  • Make sure System Preferences → Date & Time is correct.
  • Restart your computer.
  • Make sure you do not have an outdated 1Focus somewhere on your computer. It might be started instead of the current 1Focus when you start your computer and have subscription issues.
For help, email . If you do not see a reply within 2 business days, please check your spam folder.
You can cancel your subscription under 1Focus → Preferences → Manage Subscription.

Alternatively, follow this link: Manage Subscription

Features

Website blocking in Firefox cannot be supported at this time for technical reasons but might be supported eventually using a Firefox addon.

For now you can block Firefox under Apps in 1Focus and use Safari, Google Chrome or Opera instead while blocking is active.
We would definitely like to support the iPhone and iPad. However, a blocker app like 1Focus would be easy to circumvent because there are too many restrictions and no official support by Apple. There is a good chance that the situation will improve in the future, though.

Until then, we recommend to set your iPhone/iPad to Do Not Disturb and keep it in another room. Also, you might like Apple's Screen Time feature.
A password function is not planned because 1Focus is designed for personal productivity, not parenting purposes. It prevents you from canceling blocking without a password function.